Familiski Return Policy

Check your size and equipment before ordering

Customers are responsible for confirming the correct size, fit, specifications and compatibility before completing their purchase.

Review the product description and applicable manufacturer’s size chart carefully. Sizing can vary between brands and models. For ski equipment, confirm the appropriate length, boot size and binding compatibility.

If you are unsure, contact Familiski before placing your order. Do not assume your usual size will fit every brand. Returns resulting from an incorrect size selection, incompatible equipment or a change of mind are subject to all conditions and fees below.

Return eligibility

Return requests must be submitted within 14 calendar days of delivery and approved by Familiski before anything is shipped back.

To qualify, items must be:

• New, unused, unwashed and in their original condition.

• Complete with all original tags, packaging, accessories and manuals.

• Free from wear, odours, stains, damage or alterations.

• Accompanied by a copy of the invoice inside the package.

Trying on footwear indoors on a clean surface is permitted. Equipment used outdoors, mounted, drilled, cut or otherwise customized is not eligible for a change-of-mind return. Items clearly identified as final sale at the time of purchase are also excluded.

30% return fee

All approved change-of-mind returns are subject to a return fee of 30% of the price paid for the returned merchandise, excluding taxes. This includes returns for an incorrect size or fit.

The fee is deducted from your refund. Applicable taxes will be adjusted as required by law.

Shipping costs and tracking

Original shipping charges are non-refundable. Customers must arrange and pay for return shipping.

You must use a tracked shipping service and provide Familiski with the carrier’s name and tracking number as soon as the return is shipped. Keep your shipping receipt and proof of delivery until your return has been processed.

Package items securely to prevent damage during transit. Do not attach shipping labels or tape directly to the product’s retail packaging. We recommend shipping insurance, as a refund cannot be completed for an item that is not received or arrives damaged in transit.

How to request a return

Contact Familiski through the contact page on familiski.com with your order number, the item you wish to return and the reason for your request.

Wait for written approval and return instructions before shipping. Approved returns must be shipped within 7 calendar days of approval.

Inspection and refunds

All returns are inspected upon receipt. Approval to ship an item back does not guarantee a refund if the item fails to meet this policy’s conditions.

Eligible refunds are issued to the original payment method after inspection, less the 30% return fee and non-refundable original shipping charges. Return shipping costs are not reimbursed.

Defective, damaged or incorrect items

If an item arrives damaged, defective or different from what you ordered, contact Familiski promptly with your order number, a description of the problem and photos where possible.

The change-of-mind fees and restrictions above do not limit your rights under applicable consumer protection laws. Where required by law, Familiski will provide the appropriate remedy and cover applicable return shipping costs. Nothing in this policy excludes legal warranties or statutory cancellation rights.